Resource Abuse Policy

Coverage

This Resource Abuse Policy (RAP) applies to you if Cunningham Web Solutions, (hereafter referred to CWS, we, us or our) is providing Service to you and your account is in good standing.

Resource Usage

Any website on our premium shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for an upgraded server package. The abuse and misuse of shared system resources is a serious problem. Accounts on our premium shared servers must share resources with other users so we must limit how much of the CPU and memory that can be used by any one account.

If a server becomes unstable and your use of the services is found to be the cause, we reserve the right to suspend your account to keep other servers online and operating normally. If your usage continues in this manner, you must either purchase an upgraded server package so the website can grow at a normal rate without restriction or terminate your account.

Any questions about our abuse policy may be answered by opening a ticket with our support team. You may submit a support ticket here.

Account Resource Limits

Any single account must adhere to the following resource limitations:

Memory usage may not exceed 10% per domain/file/application to a maximum of 512Mb
CPU usage may not exceed 20% per domain/file/application to a maximum 700MHz
Apache connections may not exceed 30 connections
Numproc Limit: 180:180
25 MySQL maximum user connections allowed
200 emails per hour, per domain
1GB storage per email address

Any single account which surpasses the limitations set out above is considered "abusive". Should your account be abusive for more than 12 hours, your account will be suspended. CWS reserves the right to suspend, without prior notice, any account that is considered to be abusing server resources.

Suspensions

In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to purchase an upgraded server package to accommodate your site needs, a backup will be provided of your files or you will be allowed FTP/cPanel access for a limited time period to transfer the site off our network.

Inodes

Accounts on any premium shared hosting account may not have an excessive number of inodes. Any account found to have over 20,000 inodes may be removed from our backup system to prevent overload. Any account exceeding 50,000 inodes is at risk for suspension. A warning will be sent to the email account in our system, setting out the actions you must take to unsuspend your account. If you fail to resolve the issue, the account will be suspended. Every file on the account is counted as 1 inode. This includes mail as well as webpage content.

Cron

We allow customers to set up cron jobs to perform routine functions automatically. Any customer who schedules cron jobs in such a manner that jobs take more then half the time to complete before the next scheduled iteration, and more frequently then 10 minutes, is abusing the cron system. Any automated processes that excessively consume resources and impact server stability will be disabled at our discretion by our technicians.